What to Expect From Your First Consultation

It's a no-cost, no-obligation conversation with a care coordinator — by phone, video, or an in-home visit, whichever feels most comfortable. Nothing to sign, no pressure to continue. A Corelia coordinator typically calls back within 30 minutes of your request, and the conversation usually takes 20–45 minutes.

You don't need to have the "care conversation" fully figured out before you call. That's what the consultation is for.

1. Free Assessment
Your coordinator learns your loved one's health needs, daily routine, family schedule, and any safety concerns — with no cost and no obligation to continue.

2. Custom Care Plan & Human-Matched Caregiver
A plan sized to what you actually need — a few hours a week or full 24/7 support, no minimum hours required. You're matched by a person, not an algorithm, with a screened, RCMP-checked caregiver suited to your loved one's personality and routine.

3. Care Begins — Often Within 48 Hours
Your coordinator stays in touch with regular updates, and the plan flexes as needs change — more support during a hard stretch, less as things stabilize, no penalty either way.

No long-term contract, no minimum weekly hours, no fee to walk away if it isn't the right time yet. Corelia built it this way on purpose — a family already carrying enough shouldn't have to carry a contract too.

Expect questions about your loved one's health conditions and recent falls or hospital stays, their daily routine and medications, the home layout, language and cultural preferences, and what kind of support feels right — companionship, personal care, nursing, respite, or a mix, all under one coordinated plan. Having a rough medication list and a sense of their typical day handy helps, but nothing here is a test — your coordinator fills in the gaps with you.

If cost is what's holding you back, Understanding Home Care Funding in Ontario and Alberta and the Ontario Seniors Care at Home Tax Credit guide are worth a read first — funding is often part of the call itself. And if a parent is resistant to outside help, Why Your Aging Parent Refuses Help covers how to open that conversation gently.

You're never obligated to move forward — some families call just to understand their options early, others are ready within days. Either way, you'll leave with a clearer picture, a plan built around your loved one specifically, and a real person you can call again the moment you're ready — not a portal, not a bot.

No scripts, no call centre, no contract at the end of it. A Corelia Health care coordinator will call within 30 minutes of your request, learn your family's actual situation, and build a plan around it — because compassionate care was never meant to come from a system. It comes from a person who shows up, and stays.

- A real care coordinator calls you back within 30 minutes — no scripts, no call centre
- No long-term contracts and no minimum hours, ever
- Care can start within 24–48 hours of your free assessment
- Every care plan overseen by a Registered Nurse — heart and clinical care, together

Call 1-844-826-7354 or WhatsApp 1 (647) 914-0140 to talk it through — there's no wrong time to ask, and no pressure once you do.