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Find answers to commonly asked questions about our home care services, policies, and care team.
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Frequently Asked Questions
Frequently Asked Questions
Clear answers about services, pricing, caregiver screening, scheduling, safety, and service areas.
We provide personal care, companion care, [skilled nursing](/service/skilled-nursing-care-at-home), respite care, dementia support, recovery support, palliative care, and 24/7 care. A coordinator will recommend a starting plan after learning about health needs, routines, safety concerns, and family availability.
Call, email, or submit the contact form. A care coordinator will contact you to understand the situation and schedule the next step.
Yes. Many families combine services, such as personal care in the morning, companion visits during the week, and respite coverage when the family caregiver needs a break.
Caregivers are screened, reference checked, and matched to the client's care needs, personality, schedule, and preferences. Additional credentials are reviewed where the role requires them.
We aim for consistency whenever scheduling and care needs allow it, because familiar caregivers often make care feel easier for seniors and families.
When possible, we arrange a meet-and-greet so the client and family can ask questions before care begins.
Care can be arranged for short visits, longer shifts, evenings, weekends, overnight support, or [24/7 care](/service/24-7-senior-home-care-services), depending on location and caregiver availability.
Call the office as soon as you know. We will review caregiver availability and do our best to adjust the schedule without interrupting essential care.
Care plans include safety notes, mobility risks, emergency contacts, infection-control expectations, and family update preferences. Caregivers are expected to report concerns promptly.
We match clients with caregivers who have relevant experience or training for dementia, Alzheimer's, chronic conditions, palliative support, and end-of-life comfort where available.
Caregivers are instructed to call emergency services when needed and notify the family or designated contact as quickly as possible.
Rates depend on the service, visit length, frequency, location, and level of support. [Contact us](/contact-us) for a quote based on your situation.
Some families may be eligible for provincial programs or private insurance reimbursement. We can help you understand what information may be needed.
Yes. We can help families understand available options and organize documents for applications or reimbursement requests.
Yes. [Respite care](/service/in-home-respite-care-services) can cover a few hours, overnight support, travel dates, or a temporary period when the family caregiver needs relief.
We provide comfort-focused personal care, family respite, overnight support, and coordination with medical or hospice teams where appropriate.
Corelia Health serves families in parts of Ontario and Alberta. Contact us to confirm service availability for your city or neighbourhood.
Care can often begin within 24 to 72 hours after assessment, depending on the service, schedule, location, and caregiver match.
Yes. Families can receive updates, care notes, and check-ins based on the communication plan agreed before care begins.
Yes. Care plans can change as mobility, memory, medications, recovery needs, or family availability changes.